Sr. Technical Support Engineer - VMware

Experience required for the Job: 3 - 12 years

Job Location: Bengaluru/Bangalore

Apply Now   Reply

Dear Candidate,

Job Summary:

As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

Essential Functions:

*Resolve customer's issues via the telephone, email or Webex session
*Reproducing issues in-house and responding back in a timely manner.
*Regular follow ups with customers with recommendations, updates and action plans.
*Escalate issues in a timely manner according to Standard Operating Procedures.
*Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
*Create new knowledgebase articles to capture new learning's for reuse throughout the organization.
*Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
*Focus on an area of technical specialization and attend technical trainings,
*Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Requirements:
- Good written and verbal communication skills.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
-Overall Work experience in Technical domain. Experience in Virtualization & Cloud computing will be preferred.
-Willingness to work in a 24/7 shift environment.

Basic understanding of some of the following technologies:
- Networking
- Storage
- Linux
- TCP/IP
- Windows Clustering/DHCP/DNS.
- Windows 2003/2008
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Logical approach to problem solving.
- Multiplatform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage

Educational Qualification:

Bachelor's Degree
Experience in providing voice based Technical Support is a key requirement.
Experience of working with global customers is an asset
CCNA / VCP / RHCE will be an added advantage.

Interested Candidates can send their CV to hsarangi@vmware.com