- Position: Wintel Administrator (intermediate level)
Work Location: Bangalore
Exp: 3 to 5 years
Educational Qualification : Technical Diploma / Graduate or Engineering from a recognized University
Skills Technology: Windows 2k3/2k8/2k12
Certifications: Relevant industry certification MCP / MCSE
Job Description:
Working on L2/L3 elevated incidents
User administration Requests - Creation /Deletion / Modifying of users and group memberships
Upgrading of Monitoring tools
Server Decommission Requests
RTPA for New CIs
Preparing SOPs
Performing health checks after implementing all changes
Install HP SRA tools (OVO/OVPA/ACF /ESM/HPSA etc)
Implement change tasks that are assigned to L2 queue. E.g. :
Patching activity, Upgrading drivers and firmware using SOPs & Disk expansion using SOPs
Analyze incident trend and raise a Problem ticket to L3
Hardware Monitoring
Hardware Call logging process
General System Administration includes
Service / Server Hung issues
Moving the cluster resource to another node
OS performance issues ; Capturing Performance logs as advised By L3
Preparing Incident report for P1/P2 issues
Performing Initial Root cause , update findings in Incident ticket and elevate to L3
Advance troubleshooting on Low disk space and OVO related issues
Attending the CAB and TAB Meetings wherever required.
Use and Update the tickets in the Workflow Tools like Torque, SM9, OVSC etc. on the status of the Server Builds
Create / Update each change in 4-Eye portal.
Coordinating with customer and engaging Hardware CE to fix faulty Hardware
Attending Internal Delivery Meetings between L2 and L3 conducted by DL / TL
Incident Management
Escalation Management
Problem Management
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