wintel - sme - resume

I have a solid 8 years of IT Infrastructure experience, worked on various critical projects for respected brands. (Hp, Merrill Lynch, Microsoft & IBM) I carry rich experience with me with excellent past record. As a technical guy, I make sure I am exceeding client’s expectation by going an extra mile. I try my best to implement best practices which I have learned over a period of time from the global IT Industry. I am sure I can be an asset to your team/company.  I am looking for a platform to showcase my skills to benefit the organization. Many Thanks (Entry removed to protect privacy) Mobile: (Entry removed to protect privacy)
My Key Skills:	End to End Windows server 2003/2008 Hands on experience server hardware (HP/IBM) & managed Data center. Windows services : AD/DNS/DHCP/Print/File Servers Clusters/Network load balancers/Failover clusters Virtualization Technologies : Vmware/Hyper V Application /system dump analysis Network trace Analysis
Education History, Qualifications & other additional information
Level of Education:	Bachelor
•        B. Tech in Computer Science, 2006 from A.U.C.E.T, Hyderabad, Andhra Pradesh. •        Inter Board in Physics, Chemistry, Biology and Maths 2002. •        Acquired MCSA( Client & server paper) •        Corporate training on Cloud computing. •        Microsoft in house failover cluster training attended. •        Professionally trained on V sphere.(ESX 4.0) •        Completed the compliance in house certifications.
Work History & Experience
Years of Work Experience:	7 to 8 Years
        Currently working as Technical /account Subject Matter Expert in IBM, Hyderabad.         Accountable for project related technical solutions.         Supported Telecom Client Telstra (Australia), with the streamlining of the account: ie Creating technical documents & structuring the flow of the technical Process.         Currently Supporting Hartford insurance/Banking Production environment.         Also Working on the Migration project, of migrating 1500 + wintel servers to a Disaster recovery site. Managing end to end migration of production windows machines.         Support enterprise Build team & Vmware team in the Hartford production fleet.         Directing & Implementing the weekend changes treated as Individual projects.            Worked for Wipro , Deputed at client site “Microsoft IT”, Hyderabad. (Till Feb ‘13 - 3rd level Windows escalation team) 1.        Role: Technical specialist.        •        End to end support for windows 2008/2003 servers, serving global Microsoft data centers & locations. •        Detailed Analysis & troubleshooting of connectivity scenarios. •        Studying Network packet drops & movement of data packets. •        Troubleshooting Network load balancers & Fail over clusters. •        Providing long term solutions for problem machine which require also performance tuning & other server related parameters. •        Configuring failover clusters at times of break fix situations. •        Handling all levels of backup issues. •        Handling all levels of Hyper V cases. •        Working on P1 critical cases which involves bridge calls with teams from different international locations. •        Working on Debugging tools to help in finding out RCA of the crash dumps. •        Recently denoted as Spoc for the site, being the point of contact for the entire team deputed at the site. 2.        Commvault systems  (Dec 2010-Mar 2011) •        Worked in Commvault systems as support engineer. •        Provided enterprise level support Backup product (Simpana). •        End to end support for windows clients spread across the globe. •        Provided escalated support for File level, Image level ,volume level backups de-duplication issues, AD bkp/restore. •        Handled issues relating to ESX machine, performance & routine checks. •        Troubleshooting & debugging issues related to Windows 2003/2008 & Storage products. (Netapps/IBM/Hp SAN’s) •        Issues relating to complete system restore, including virtual environments (Vmware/MS HyperV) •        Role involves troubleshooting issues on Active directory, Citrix & critical registry. •        Excellent Feedback received from the client’s end. 3.         (June’09-Aug’10) •        worked in Merrill Lynch – Bank Of America As Senior Systems Engineer (WINTEL). •        A team of 12 members responsible for 15000 wintel machines covering North America, Emea region & central- south Asia regions. •        Handling VMware new server builds & other Vm related issues. •        Troubleshooting Windows cluster severs & cluster re-balancing. •        End to End windows 2000 & 2003 support.(OS issues, patches, disk, Cpu, Memory utilization) •        Built virtual machines using scripts as per customer demands. •        Monitoring recurring issues on trouble servers & raising CRQ’s related to it. •        Maintenance of application servers & critical drive issues of it. •        Server Fine tuning & performance optimization. •        Troubleshooting server hung & blue screen issues. Presenting RCA to onsite managers. •        Handled issues relating to failed failover scenarios. •        Responsible for daily & weekly reports prepared through HpSIM & Symantec enterprise security management.(ESM) •        Troubleshooting TSM & Legato backup issues including restores. Preparing daily backup failure servers & rectifying them. •        Handling the migrated backup clients on Symantec netbackup. •        Remotely managing Dell, IBM & Hp Blade centers. •        Responsible for sever decommissioning in the enterprise environment. •        Responsible for weekly & monthly projects for remote maintenance of servers including troubleshooting & vendor involvement as when required. •        Application server monitoring & troubleshooting. •        Managing & installing ILO consoles for different server models. •        Building new virtual & physical servers remotely. 4. (Mar’08-June’09) •        Worked as Server engineer L2 (Wintel Support) in Hp. •        Located at GE Money Project, Hyd. •        Handling over 90 Wintel Machines. •        Handling Microsoft Exchange server2k3. •        End to end support of Print & File server. •        Managing DHCP servers, monitoring scope utilization for 4 sites(India, Philippines, US locations) •        Building up new wintel server. •        Configuring RAID Levels & Teaming technology for newly built servers. •        Patching up of servers through WSUS. •        Hardening of present servers in the enterprise domain. •        Managing Symantec antivirus server & agents running on 3k plus clients. •        Managing Tape library SL500 (Sun machine) •        Backup :VERITAS Net backup •        Virtualization: ESX 2.0 (Clustered). Managing 30 virtual Servers clustered in ESX Machines. •        NAS Device : 4 Filers (Running Data on Tap OS) •        Etalk & Nice Voice recorder servers. •        Trend Micro Antivirus server dedicated for Filers. •        ESX servers connected to the SAN Box. •        Monitoring Tools: Open view, Site Scope, Nagios. •        Ticketing Tool: ITG , Cadre •        End to end Server ownership, hand on experience on DL380G5, ML580 G4 hp servers. Dell server models – 2650 Power edge, 2950 Power edge. •        Supporting Linux servers & doing daily checklist. •        Maintaining Linux server health checklist in a timely fashion. •        Maintaining & Updating different logs & trackers. •        Daily Physical monitoring of the Data center. •        Handling Hp Blade servers, model – BL Blade system c-class 5100 series. •        Attending Bridge calls in technical escalations with vendor support. Duties as Shift Lead: a.        Handling all the escalation occurring in the shift. b.        Driving the team to meet the SLA’s. c.        Following up on the pending/open tickets. d.        Assuring the performance of the team in a consistent manner. e.        Resource & Skill management of the associates in the team. f.        Preparing performance reports on monthly basis. g.        Process upgradation & preparing SOP’s. h.        Checking End to End Business satisfaction. i.        Ensuring Processes running under ITIL Framework. j.        Enabling Process oriented support & escalations. k.        Giving weekend technical & communication sessions for desktop engineers. Daily Activities: •        Following up the pending/open tickets. •        Accepting the assigned tickets. •        Preparing the performance report of critical Servers. •        In case of business critical ticket, following the escalation matrix & taking actions as when required. •        Updating different trackers regarding the completion of jobs & daily checklist. •        Update the logs for etalk & Cute servers, checking the services running on recorder servers. •        Preparing Shift handover report & forwarding it to next shift engineer for proper updates.            •        Worked in Hp as Windows server engineer (WINTEL) in L1 position. •        Deputed at Shamshabad international airport, Hyderabad. •        Having 32 windows servers at the location. •        5 windows servers configured as clusters •        Hp Open View Data Protector : 6.0 •         SAN EVA4000 (Hp Storage area network) •        Virtualization: VMware workstation 6.5.0: ESX server. Installing different servers on virtual machines. •        Mainly working on DL380 G5 Hp servers. •        Monitoring the servers and analyzing its effects. •        Working on ticketing tool (Remedy), Meeting target SLA’s as according to client requirement.    •         Hardware Monitoring •        Operating System Monitoring •        Backup and Restore Monitoring and Remote Management •        Print Spool Service Check •        Anti-Virus & Password Quality Evaluation •        Detect identified events and follow notification and escalation procedures appropriate to that event •        Server Production Job Scheduling •        Server Security Advisory •        Server OS Service Pack / Bundle Deployment •        Server User Administration •        Server Operations Reporting •        Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported Customer environment.   Roles & Duties as a Site Lead:    •        Monitor all the resources from 3 different teams for Process Adherence. •        Client Management: Attend meetings with 1st & 2nd Level Line managers from client side, to check for support satisfaction from Hp resources onsite. •        Generate Monthly reports for all the Hp resources working onsite, to measure performance parameters. •        Giving Presentations for 1st & 2nd Level line Managers from the client side including the reporting manager from Parent company. •        Periodically meeting with the Project Manager to understand and discuss various Issue’s pertaining to Process Adherence. •        Closely following up with Team Leads & Team members on the resolution to the critical Technical issues. •        Meeting Service Delivery head manager on mid-month basis, updating the latest development of the onsite team, as in their performance & attitude.